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FAQ
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What’s the process of buying a puppy from Citipups?Whether you’re buying in-store or online, our process is simple! Browse our available puppies and select the one that melts your heart. Make sure and ask us lots of questions! Here’s a quick walk-through of the in-store purchase process. And here’s a quick walk-through for purchasing online. We can deliver a puppy anywhere in the United States with the exception of Hawaii & Alaska. We prioritize making the experience easy and transparent, guiding you every step of the way.
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Can I meet the puppy before purchasing?If you’re near the Northwest Arkansas area, absolutely! Come in and spend some time with the pups! If you’re purchasing online from another state (hello, beloved tri-state area customers!), we’ll give you the closest thing we can to an in-person experience by sending you photos and videos—you can even arrange a playdate via video chat. This way, you can get to know the puppy’s personality and temperament before making your decision. We’re always happy to answer any questions you may have about our pups.
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Where do the puppies come from?All of our puppies come from humane, loving breeders that we’ve met in person. We carefully vet each breeder to ensure they raise their dogs ethically and in healthy environments. We’ll share the breeder’s name and address to maintain full transparency.
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What health guarantees do you offer?Each of our puppies undergoes multiple health checks from the breeder’s vet and our own vet. We also provide a one-year health warranty, so you can be confident that your puppy is healthy and ready for their new home.
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What if I have questions after taking my puppy home?We offer after-hours phone and text support for any questions or concerns you may have. Whether it’s training tips, dietary advice, or an emergency, we’re here to help. You’re never alone in this journey.
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What breeds do you offer?We specialize in small to medium-sized breeds that are ideal for apartment living, such as Miniature Poodles, Shih Tzus, Dacshunds, Morkies, Yorkies, Cava-poos and much more. Our selection is always changing, so check back frequently to find your perfect match! Learn more about the breeds we offer here.
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What is the cost of a puppy?Prices vary based on the breed, age, and other factors. Each puppy listing will have its price clearly displayed, and we’ll provide a breakdown of what’s included in the purchase. You can find the perfect puppy that meets your budget by filtering your search by price, sex, and breed.
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What forms of payment do you accept?We accept credit cards, cash, and PayPal.
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What’s included with my puppy?Each puppy comes with up-to-date vaccinations, a health record, a one-year health warranty, and pedigree registration paperwork if applicable.
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Can you help me choose the right puppy for my lifestyle?Absolutely! We pride ourselves on matching puppies based on personality and compatibility, not just looks. Let us know about your lifestyle, living situation, and preferences, and we’ll help guide you to the puppy that’s right for you.
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How do I prepare my home for a new puppy?We’ll give you detailed advice on everything you need to do to prepare, including what supplies to have on hand and tips for puppy-proofing your space.
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What if I change my mind after purchasing the puppy?We want every puppy to go to a forever home, but we understand that life happens. If for any reason things don’t work out, contact us as soon as possible, and we’ll work with you to find a solution.
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