Question 1

What’s the process of buying a puppy from Citipups?

Accepted Answer

Whether you’re buying in-store or online, our process is simple! Browse our available puppies
and select the one that melts your heart. Make sure and ask us lots of questions! Here’s a quick
walk-through of the in-store purchase process. And here’s a quick walk-through for purchasing
online.

We can deliver a puppy anywhere in the United States with the exception of Hawaii & Alaska.
We prioritize making the experience easy and transparent, guiding you every step of the way.

Question 2

Can I meet a puppy before buying?

Accepted Answer

If you’re near the Northwest Arkansas area, absolutely! Come in and spend some time with the pups! If you’re purchasing online from another state, we’ll give you the closest thing to an in-person experience by sending you photos and videos—you can even arrange a playdate via video chat. This way, you can get to know the puppy’s personality and temperament before making your decision. We’re always happy to answer any questions you may have about our pups.

Question 3

Where do the puppies come from?

Accepted Answer

All of our puppies come from humane, loving breeders that we’ve met in person. We carefully
vet each breeder to ensure they raise their dogs ethically and in healthy environments. We’ll
share the breeder’s name and address to maintain full transparency.

Question 4

What health guarantees come with a puppy?

Accepted Answer

Each of our puppies undergoes multiple health checks from the breeder’s vet and our own vet. We also provide a one-year health warranty, so you can be confident that your puppy is healthy and ready for their new home.

Question 5

What support do you offer after I bring my puppy home?

Accepted Answer

We provide after-hours phone and text support for any questions or concerns you may have. Whether you need training tips, dietary advice, or help in an emergency, we're here to assist you. You're never alone in this journey.

Question 6

What breeds do you offer?

Accepted Answer

We specialize in small to medium-sized breeds that are ideal for apartment living, such as
Miniature Poodles, Shih Tzus, Dacshunds, Morkies, Yorkies, Cava-poos and much more. Our
selection is always changing, so check back frequently to find your perfect match! Learn more
about the breeds we offer here.

Question 7

How much does a puppy cost?

Accepted Answer

The cost of a puppy varies based on breed, age, and other factors. Each puppy listing will have its price clearly displayed, and we’ll provide a breakdown of what’s included in the purchase. You can find the perfect puppy that meets your budget by filtering your search by price, sex, and breed.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept credit cards, cash, and PayPal.

Question 9

What’s included with my puppy?

Accepted Answer

Each puppy comes with up-to-date vaccinations, a health record, a one-year health
warranty, and pedigree registration paperwork if applicable.

Question 10

Can you help me choose the right puppy for my lifestyle?

Accepted Answer

Absolutely! We pride ourselves on matching puppies based on personality and compatibility,
not just looks. Let us know about your lifestyle, living situation, and preferences, and we’ll help
guide you to the puppy that’s right for you.

Question 11

How do I prepare my home for a new puppy?

Accepted Answer

We’ll give you detailed advice on everything you need to do to prepare, including what supplies
to have on hand and tips for puppy-proofing your space.

Question 12

What happens if I change my mind after buying a puppy?

Accepted Answer

We want every puppy to find a forever home, but we understand that life happens. If things don’t work out, contact us as soon as possible, and we’ll work with you to find a solution.

FAQ

Frequently asked questions