"Yes i did get my little Morkie from this pet store and I'm so glad i did because she is the most adorable little girl. We also have a shelter dog who is a lab mix and a lot bigger and he is our prince. We were a little apprehensive about getting her there because I understand the whole thing about the puppy mills but i really believe that they work with breeders. And how is it these poor puppies fault?? My baby is 100% healthy and very energetic and loves to play with her brother. I also like the food selection that the have. they have a lot of good options for dry food and treats. Both of our dogs eat EVO and love it. Also love the antlers instead of giving them messy bones, they seem to be just as into them and make a lot less of a mess. For me I'm glad that this place is so close to home and i can pop in when i need to grab something."
"Came here being curious about actual reviews of the store. Instead, found a bunch of bitter pseudo reviews, not in any way related to the store itself. Yes, puppy mills are terrible and should be outlawed. Yes, adopting a pet from an animal shelter will most likely save that pet's life. But that doesn't mean Citipups is a bad place. And it certainly doesn't mean you can't love their puppies. I've been looking for a perfect dog for a while now. Online, offline. Breeders, puppy stores. Given a very limited free time that I have, I've been visiting both Citipups stores in the past two months quite often (maybe once a week). And from my experience I can tell you that no, their staff is NOT pushy - you don't want a dog - come back and try later when we have more. Nor are they're rude or unknowledgeable. In fact, I went to Pets on Lex few times as well as American Kennel Club. And they do have some pushy and not very nice employees. Also, every time I would go to Citipups, they would actually have new animals. And guess what - all the puppies are always playful and seem to be happy, and the cages are clean all the time. Even if they employee is helping a potential customer, and he notices the puppy's cage needs to be cleaned - he will excuse himself, and clean it right away. Happened in front of me several times. So please, if you want to leave a bad review about the store - at least write something specific. Or related to the store. Or facts if you have them. We all know puppy mills are bad, but it doesn't make Citipups a bad store. ps: thanks to them, my new sheltie puppy Milo is currently sleeping right next to me. He is full of energy, healthy and has an incredible appetite :)"
By Peter H.
"Citipups has one of it's locations near my children's preschool and my twin daughters couldn't resist going in and taking a look every time they walked by. They finally twisted my arm to purchase a dog and got me to go in one day. I think we went back 20 times before we decided to purchase our little guy. Each time they couldn't have been more helpful and I really appreciated the time they gave my girls with the puppies. I wanted them to have a strong connection with the dog they chose and we kept going back until we found the one right for our family. We ended up purchasing Flounder, a mini Australian shepherd a year ago. We couldn't be happier with our decision to buy from them and our experience couldn't have been better. I'm a small business owner myself and I believe strongly in going above and beyond for my customers. I feel they have done the same for us and it's something I truly appreciate. I'm getting some pressure from my girls to get a sister for Flounder, so if they get their way we'll be back again very soon!"
By Sarah R.
"I purchased a dog recently and Citipups has been truly amazing. Being a first time pet owner, I was a bit skeptical when I walked in, but the extremely friendly and straightforward staff educated me and have been supporting me since. I've even run into them on the street and found that their kindness and support does not end at their store front. Cannot say enough nice things about these folks. They've made my new pet experience a wonderful one."
"We purchased our French Bulldog from Parrots & Pups (Citipups) and could not be happier with him and with the pet store and the service we received. Despite claims that they buy from puppy mills, I researched where my dog came from & made sure it was not a puppy mill. He is healthy and strong We bring him by and they love to see him. When we purchased him, we were given the owners cell numbers and were told to call any time with questions or concerns."
"I've walked in with my sister for the past 6 months & we'd talk with the customers that were getting their puppies or customers that came back with friends to check out this place. And they all spoke highly of this place. Every time we were there, the staff was respectful"
VERY Happy With My Dog
"I bought an Italian Greyhound from them and I couldn't be happier. The sales person, Josh, answered all of my questions about the breed accurately. I took the dog to the vet they recommended in Chelsea and the dog is perfectly healthy. Josh even followed up with a phone call to see how she was doing a few days after the purchase. My mother, an animal activist, has had several dogs over the years so I was aware/weary of the puppy mill thing but they assured me this dog was from a 'real' breeder and she was. I Googled her the second I got home and was able to find plenty of info about the breeder. I would totally recommend this shop"
Amazing trust worthy experience
"My friend bought her yorkie from Parrots & Pups (Citipups) & had a wonderful experience. Soon after, I found myself taking the trip with her to the store to buy a yorkie of my own, a sweet little boy. Right away, I was assured that if I needed any help or advice, I could call one of the owners or managers 24 hours a day on their cell phones which were given to me... Go in there, talk to the staff, express your concerns to them, and once you see what a wonderful store it is, you may end up with a puppy ( or even 2 like I did !!!) and you will be happy and reassured that they will take good care of the both of you. Since I have bought my 2 little yorkies, I have referred P&P to many of my friends. They price their puppies fairly, not like on the UES where the yorkies are 4,000. The bottom line is, my experience was great and I greatly recommend P&P!!! (Citipups)".
Seemed Like a Good Place for Small Breeds to me
"After trying to adopt for over 2 years I got fed up and looked into breeders. After not having much luck - with deals falling through, finding out they were mills, or receiving general harassment I caved and just went to the store. I looked up where the dogs came from. They actually were from real breeders with sites describing their show dogs. The paperwork did take some time to come in but when it did I had no trouble registering them with the AKC. They were both healthy, from 2 different litters and perfect examples of the breed standard. Its been over a year now and the largest vet bill I had was when I had them spayed. There are no signs of any genetic diseases - which can be a major issue with yorkies. The staff seemed to be pretty well educated when I was there."
Great pet shop!
"When my mom decided it was time for our family to get a dog, someone recommended Parrots and pups (Citipups) as the place to go for a long haired chihuahua. They were beyond right! My family got our dog Figaro in 2003 and he has become a part of our family, he is literally my parents 4th child. we love the friendly service we got from Holly the owner, who is a genuine person and taught us thoroughly how to care for Figaro. A few years later I decided to get a Yorkie and I still got the same fantastic service from the whole crew...I would leave the dog there whenever I went away and she was so well taken care of. Parrots and Pups (Citipups) also has a great selection of treats and toys- most importantly I found both dogs to be clean, well natured, friendly, and healthy! I highly recommend this shop to anyone who is looking to purchase a puppy."
This store is great--bought my parrot here and now a pooch---LOVE THE STORE
"This store is great…I know both owners and bought my parrot when they first opened.. . 10 years later Holly still remembers his name and my other bird as well--board them there--and they are always treated with love. And both owners are very caring, know their business...Holly practically lives there and will go out of her way to help you whether you spend $5 on a toy or over a grand on a parrot or a pup."
Best Dog Store in NYC
"I bought a chihuahua from them about 2 years ago. I had asked around and it seemed that everyone who had an adorable dog with a great disposition had gotten the dog from Parrots and Pups. My experience was the same-I got an amazing dog. Where they really stand out is in the follow up care though. With a new puppy there are always a few mishaps-usually when they eat things not meant to be eaten. Each time I have called them I was told to come in (once at 8am on a sunday morning!) and that they would look at my dog and take appropriate steps. This has happened a total of 3 times, and each time they have kept her for a few hours and returned her to me on the road to recovery. All without charging me! And they are so affectionate with the dogs, sometimes I will come in to pick up my dog (yes, they have watched her for the day at a very reasonable rate) to find one of the employees kissing and cuddling the puppies. I have had dogs all my life, both bought and rescued. If you are going to buy, there is no better place than Parrots and Pups (Citipups). Pros: Adorable, healthy puppies in a loving environment, great service and follow up care."
Email us your testimonial. We will review and upload on our site. These are actual customers who found their BFF at Citipups.
Thanks for reading.